Last updated: September 2026

At LUXURYWISH, we believe certain pieces are best experienced in person. Our Private Viewing service allows you to view, inspect, compare, and try on selected pieces in the comfort of your preferred location within Metro Manila, with personal assistance from a LUXURYWISH representative.

Private Viewing is complimentary and commitment-free, subject to availability, approval, and the following terms.

By confirming a Private Viewing appointment, you acknowledge and agree to this policy.

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1. Private Viewing Service

What is a Private Viewing?

Private Viewing is a personalized service where selected LUXURYWISH pieces are brought to an approved location for your personal viewing. During your appointment, you may:

• View your selected pieces in person;
• Inspect their condition and details;
• Try on the pieces;
• Compare your selections;
• Ask our representative about specifications, condition, inclusions, and pricing;
• Purchase your preferred piece during the appointment, if desired.

There is no obligation to purchase simply because you booked a Private Viewing.

2. Eligibility & Approval

Private Viewing is offered at the discretion of LUXURYWISH and is subject to:

• Client verification;
• Item eligibility and availability;
• Appointment location;
• Staff availability;
• Security considerations;
• Value and quantity of the requested items.

LUXURYWISH reserves the right to approve, decline, limit, or modify a Private Viewing request when reasonably necessary. Certain high-value, rare, delicate, exotic, consigned, or otherwise restricted pieces may be available for showroom viewing only.

3. Service Area

Private Viewing is available at approved locations within Metro Manila. Approved locations may include:

• Private residences;
• Offices;
• Hotels;
• Malls;
• Other secure public or private locations approved by LUXURYWISH.

The exact location must be provided and confirmed before dispatch. LUXURYWISH may decline or request a change of location when there are security, accessibility, parking, logistical, or safety concerns.

4. Item Selection

Clients may request up to three (3) items per appointment, subject to approval and availability. Your selections must be provided in advance to allow our team to:

• Confirm availability;
• Verify the correct item;
• Check the item's condition;
• Confirm its inclusions;
• Prepare the item securely for transport.

Requests to add or replace pieces on the day of the appointment are subject to availability and may not always be accommodated.

5. Item Availability & Reservation

Private Viewing does not automatically hold an item

Requesting an item for Private Viewing does not constitute a reservation. LUXURYWISH operates on a first-to-pay basis. Until the required payment or an expressly approved reservation arrangement has been received and confirmed, the item remains available for purchase by other clients.

If another client secures the item before your appointment, LUXURYWISH will notify you as soon as reasonably possible. Where available, our team may suggest an alternative piece for your viewing.

Securing an item before your appointment

If you do not want to risk losing a particular piece before your scheduled viewing, you may ask our team about available reservation or payment options. Any reservation is valid only when expressly confirmed by LUXURYWISH.

6. Appointment Confirmation

Your Private Viewing is confirmed only after LUXURYWISH has approved:

• Your requested date and time;
• Viewing location;
• Selected pieces;
• Required client and contact information.

Submitting a request does not guarantee an appointment. Our team will provide confirmation once all necessary arrangements have been finalized.

7. Appointment Time

Please be available at the confirmed location and time. Our representative will allocate a reasonable viewing period for you to inspect and try on your selected pieces.

If you require additional time, please advise our representative. Extensions are subject to the representative's schedule and other appointments. Significant delays may require the appointment to be shortened or rescheduled.

8. Luxurywish Representative

A LUXURYWISH representative will remain present throughout the Private Viewing. The merchandise must remain within the representative's presence and supervision at all times.

Items may not be taken to another room, floor, vehicle, location, or private area without the representative's express permission. The representative is responsible for maintaining custody of all merchandise until a purchase has been completed and the item has been formally released.

9. Inspection & Try-On

You are encouraged to carefully inspect the item during your appointment. Our representative can assist with information regarding:

• Item specifications;
• Condition;
• Measurements;
• Inclusions;
• Available documentation;
• Authentication;
• Pricing;
• Payment options.

For pre-owned items, signs of wear consistent with the item's disclosed condition should be expected. We encourage you to raise any questions or concerns regarding the item's condition before completing your purchase.

10. Care & Handling of Items

All pieces must be handled carefully and in accordance with instructions provided by our representative. To protect the merchandise, clients may be asked to avoid:

• Placing bags directly on the floor;
• Handling pieces with food, beverages, cosmetics, or other substances nearby;
• Overfilling or placing personal belongings inside bags;
• Forcefully opening or adjusting hardware, closures, straps, or accessories;
• Removing protective materials without permission;
• Handling delicate or exotic materials in a manner that may cause damage;
• Allowing children, pets, or other persons to handle merchandise without approval.

Our representative may intervene or discontinue the handling of an item if there is a reasonable risk of damage.

11. Damage During Private Viewing

The condition of the merchandise is checked before dispatch. Clients are responsible for exercising reasonable care while handling the pieces.

If an item is materially damaged, stained, scratched, altered, lost, or otherwise diminished in value due to improper, careless, or negligent handling during the appointment, LUXURYWISH reserves the right to assess the damage and seek reimbursement for the reasonable repair cost or resulting loss in value, subject to applicable law.

For serious or irreparable damage, liability may extend to the item's resulting loss in value, as reasonably determined based on the circumstances.

12. Security of Merchandise

For the protection of our clients, representatives, and merchandise, LUXURYWISH maintains security procedures for Private Viewings. Depending on the value of the merchandise and circumstances of the appointment, additional verification or security measures may be required.

LUXURYWISH reserves the right to immediately terminate an appointment if our representative reasonably identifies:

• A security concern;
• Suspicious or fraudulent activity;
• Unsafe conditions;
• Threatening or inappropriate conduct;
• Unauthorized handling or movement of merchandise;
• Refusal to comply with reasonable security instructions.

The representative may retrieve the merchandise and leave the premises immediately where necessary for safety or security.

13. Purchase During Private Viewing

Private Viewing is commitment-free. If you decide to purchase an item, our representative will assist you with the available payment options. All purchases remain subject to LUXURYWISH's applicable:

• Payment terms;
• Layaway terms;
• Reservation terms;
• Sale terms;
• Authentication procedures;
• Release requirements.

An item is considered sold or secured only after the required payment has been received and verified by LUXURYWISH. A verbal commitment or intention to purchase does not secure an item.

14. Cash on Delivery

Where approved by LUXURYWISH, payment may be completed during the Private Viewing through an available and accepted payment method, including Cash on Delivery (COD) where applicable.

Payment must be verified before the purchased item is formally released to the client. For cash payments, the client should prepare the agreed amount to avoid unnecessary delays. Availability of COD or any particular payment method is subject to prior confirmation by LUXURYWISH.

15. Item Release

Until payment has been fully received and verified, all merchandise remains under the custody of the LUXURYWISH representative.

Once payment has been verified and all applicable requirements have been completed, the purchased item may be formally released to the client together with its confirmed inclusions and applicable documentation. Please verify the item and inclusions upon release.

16. No Purchase

You are not required to purchase any item viewed during your appointment. If none of the pieces is right for you, our representative will simply retrieve the merchandise at the conclusion of the appointment. There is no pressure or purchase commitment attached to the Private Viewing service.

17. Cancellations & Rescheduling

We understand that plans may change. If you need to cancel or reschedule your appointment, please notify LUXURYWISH as early as possible before dispatch. This allows us to reallocate our representative and make the requested merchandise available to other clients.

Repeated last-minute cancellations, no-shows, unreasonable delays, unreachable clients after dispatch, or misuse of the Private Viewing service may result in limitations or loss of eligibility for future Private Viewings.

18. Changes on the Day of the Appointment

If you need to change the location or time after your representative has been dispatched, please contact LUXURYWISH immediately. Same-day changes are subject to approval and may result in rescheduling if the new arrangement cannot reasonably be accommodated.

Please do not instruct the representative to proceed to a different location without confirmation from LUXURYWISH.

19. Authenticity

LUXURYWISH stands behind the authenticity of the pieces we offer. Items are subject to our established authentication and verification procedures prior to release. Where applicable, authentication documentation will be provided according to the item's confirmed inclusions.

20. Item Information & Inclusions

The inclusions of each item vary. Depending on the piece, inclusions may include:

• Box;
• Dust bag;
• Strap;
• Lock and keys;
• Clochette;
• Cards or booklets;
• Receipt or copy of receipt;
• Authentication documentation;
• Other original accessories.

Only inclusions specifically confirmed by LUXURYWISH as part of the item are included in the purchase. Clients should not assume that an accessory or document is included unless expressly stated.

21. Photography & Privacy

Clients may take reasonable photographs of the merchandise for personal reference unless otherwise advised by our representative.

For privacy and security, please do not photograph, record, or publish identifiable information concerning our representative, transportation arrangements, internal documents, security procedures, or other confidential operational details without consent. LUXURYWISH will likewise respect the privacy of the client and the viewing location.

22. Personal Information

Information collected in connection with your Private Viewing may be used to:

• Verify your identity and appointment details;
• Coordinate the viewing;
• Communicate regarding selected pieces;
• Facilitate payment and fulfillment;
• Maintain transaction and service records;
• Address security or fraud concerns where necessary.

Client information will be handled in accordance with LUXURYWISH's applicable privacy practices and legal obligations.

23. Right to Refuse or Discontinue Service

Private Viewing is a privilege offered to provide clients with a more personal and convenient way to shop. LUXURYWISH reserves the right to decline, limit, reschedule, or discontinue the service where reasonably necessary, including in cases involving:

• Security or safety concerns;
• Suspected fraudulent or unlawful activity;
• Inappropriate or threatening behavior;
• Repeated cancellations or no-shows;
• Misuse of the service;
• Failure to comply with this policy;
• Risk of damage to merchandise;
• Circumstances beyond LUXURYWISH's reasonable control.

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24. Client Acknowledgment

By confirming your Private Viewing, you acknowledge that:

• Private Viewing is subject to LUXURYWISH approval.
• A maximum of three (3) items may be requested, subject to availability.
• Requesting a Private Viewing does not reserve an item.
• Items remain available on a first-to-pay basis until secured.
• A LUXURYWISH representative must remain present with the merchandise.
• You are responsible for handling all pieces with reasonable care.
• You are not obligated to purchase.
• Payment must be received and verified before an item is released.
• You have reviewed and agree to this Private Viewing Policy & Terms.