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Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping
What is your shipping policy?
Whether the bags are being sent out on consignment, for sale, or as part of a purchase order, the buyer is responsible for paying the shipping costs. Delivery services such as lalamove, personal riders, and LBC will be used to transport goods to customers who have placed orders.
If a customer want to sell or consign their items, it is their responsibility to schedule and book a rider.
What is your processing time?
Most often, your order is shipped the day after payment verification or the following day.
LUXURYWISHPH is open Monday to Saturday from 10 a.m. to 6 p.m. If you place an order on a Sunday, a holiday, or outside of normal business hours, the item will be prepared for shipment within the next business days. LUXURYWISHPH will attempt to accommodate special shipping requests, however it is the customer's sole responsibility to fully understand our shipping policies.
Orders placed with expedited shipping before 5:00 PM will ship the same day; orders placed after 5:00 PM will ship the following business day.
We review, verify, and approve each purchase. Inaccuracies between billing and shipment information may result in a delay. Please submit phone numbers for both billing and shipping, as we may contact you.
Please be aware that we may occasionally experience shipping delays.
Can you combine my orders?
Upon request and approval, multiple orders may be consolidated into one shipment. If the items are located in different LUXURYWISHPH locations, they will be gathered prior to shipment, and orders may be dispatched together within 48 hours of client request.
Do I have to pay taxes for International Orders?
Destination customs
You are solely responsible for import taxes, customs duties, and any other applicable fees imposed by the destination country, as well as compliance with all applicable laws and regulations. All items exported from the Philippines will be declared at their full purchase price and labeled as "used." We cannot declare anything as a "gift." Due to courier restriction, Entrupy Authentication is required for all international shipments, serving as a requirement when sending out packages.
In addition, as the customer, you are responsible for being aware of any restrictions that may prohibit the importation of your order. Certain countries prohibit the importation of products made with exotic skins.
Returns & Refunds
Can I return my order?
Within three (3) days after receiving the package, we will accept returns on eligible items. For more information on our return policy, read further below.
Your item must be returned unused and unworn with all tags still affixed and in its original packaging. A receipt or other form of purchase verification is also required. The returned item(s) must be in the same condition, with no "extras" (dustbag, box, lock, etc.) absent; therefore, please pack and secure the item with care. Ineligible for a refund if the item is not in the same condition as when it was purchased.
After an item has been purchased, LUXURYWISHPH is not responsible for any new damage or wear that may occur to the item. At LUXURYWISHPH, all of the items are previously owned, and because we are not a part of the manufacturing process, we are unable to honor any brand-specific warranties on any of the products.Although our staff has gone through extensive training in detecting signs of wear and damage, they are unable to predict how future use may affect an item. When defects are disclosed, we cannot accept returns. Refunds are not accepted for items that have minor defects or regular wear.
Due to the fact that we sell pre-owned bags, we are unable to accept returns or provide refunds on any purchases made in our Physical Store. The customer must ensure that they are getting what they paid for by inspecting the product's condition for any defects or damage prior to making a purchase. Once an item has left our facility, it cannot be returned for a refund or exchange; all sales are final.
Can I return preorder items?
Pre-ordered handbags, shoes, and jewelry are not returnable. If you have any queries or problems concerning your order, please get in touch.Click here
Can I refund my order?
Refunds are typically processed by LUXURYWISHPH within two to four business days after receipt, depending on the method that you choose for your refund (the original form of payment or a LUXURYWISHPH store credit gift card). Please be aware that returns and refunds are subject to approval before being processed.
Please get in touch with our admins for further information regarding the return shipping process. When we receive the item, it will be inspected to determine whether or not it satisfies the criteria outlined in our return policy before a refund is issued.
Can I cancel my order?
As agreed upon when initiating a Reserve order with LUXURYWISHPH, all Reserve cancellations incur a 10% cancellation fee. It applies to both cancellations prior to shipment and returns made after purchase.
For any reservations made with a deposit, the fee is non-refundable even if the buyer decides to cancel the transaction.
What is your Layaway policy?
Items that are kept longer than their allotted layaway time will be subject to additional fees. Any time a client's term is overdue, a 1,000 per week late fee will be charged.
Any transaction that has been pending with a client for more than two months is subject to cancellation at Luxurywish’s discretion. An 80% refund will be given to the client. The client will be charged a 20% inconvenience fee for retaining a bag that was previously for sale. The purchaser is responsible for ensuring that there will be no payment delays.
Customers' cancelled bags might be resold and luxurywish has the full discretion in selling the bag. The seller will use the lost revenue and earnings to offset the 20% cancellation charge.
Pre-sale Questions
Do I need an appointment to Sell/Consign my items?
Yes, you must fill out our application before we'll consider an outright purchase or consignment. Consignment is subject to approval; please contact us first if you have any questions about whether or not your purse qualifies.
What if my item is not authentic?
Once an item is acquired, it passes a rigorous, brand-specific, in-house authentication method, allowing us to carefully inspect all textiles, hardware finishes, font styles, and construction. We carefully choose our bags from internationally famous firms that guarantee authenticity. Our bags come with a certificate of authenticity from the source from whom we bought them, but we refrain from disclosing it because it reveals our suppliers' information. After getting the bags from our sources, we manually authenticate them. For the client's copy, we use entrupy, bababebi, or zeko.
If the item is proven inauthentic or counterfeit, client is eligible for a refund. We have a meticulous bag-sourcing process and We've put a lot of care into finding reliable suppliers for our bags. that's why we back our products and services with lifetime money back guarantee.
How does LUXURYWISHPH determines the condition of the bag?
Adheres to a strict selection criteria when accepting items. Every product is inspected, and if any significant flaws are discovered, they will be noted in the Condition Rating section of the listing.
Please keep in consideration that the majority of the items we sell have been previously owned. Unless otherwise specified, they may not be in a state of perfection. We provide extremely detailed images and accurate written descriptions. We highly advised to review the condition thoroughly before placing an order.
Why was my item not accepted for consignment or outright buy?
We exclusively take fast-moving, popular, and marketable brands. We also only accept specific brands. If your item belongs to one of these brands but we haven't given you a quote, it may be for one or more of the following reasons:
• Your item might not fall under one of the categories we accept, such clothing, fragrance, etc.
• We may be unable to give you a quote due to the item's resale value. factors include age, style, significant wear or damage, and aesthetics. Furthermore, some new products with low initial MSRPs do not achieve high enough resale prices to enable us to provide you a quote.
• We currently have a good supply of things that are similar to yours. In a few months, try submitting it once more for a quote!
• Your item seems to have been altered, which usually lowers its resale value.
Does LUXURYWISHPH offers extensions on layaway orders beyond agreed layaway term?
Layaway orders placed with LUXURYWISHPH are not eligible for extensions. For the sake of consistency and fairness across all of our clients, we require that all reserve orders be fulfilled within the specified layaway period. Please see this link for the complete LUXURYWISHPH Luxury Layaway Policy.
Is my personal information secure?
Yes. Confidentiality and safety are essential concerns for LUXURYWISHPH. Our number one concern is maintaining the greatest levels of data security while dealing with your private information. When it comes to safeguarding your personal information, LUXURYWISHPH takes all the necessary measures, both online and off.
How long will items remain in my cart at checkout?
Indefinitely. There is no limit to the length of time an item can remain in your shopping cart. It will remain there until it is sold or removed by you. We'd adore it if everyone could get the must-have bag, but sometimes it comes down to speed of the draw.
How and when do I receive payment for my Consignment or Buyout items?
Payments will be made as soon as possible.
After an item is received and authenticated by LUXURYWISHPH, the buyout payment is released.
Depending on the brand, the authentication process might take anywhere from a few hours to several days, which means that when numerous things are shipped together, they will likely be paid out at separate periods. The time needed to verify the authenticity of an item varies depending on how intricate it is.
After an item is sold on consignment, the consignor will receive payment 7 days after the item has been shipped to the buyer.
What modes of payment does LUXURYWISHPH accepts?
We accept the following:
• Bank transfer – BDO/BPI
• Gcash
• Money Remittance
• Paypal
• Citi Payall Credit card
• BDO Installment via Paylink
• Store Credit
Consignment
How do I consign?
Read our consignment process click link and our consignment policy.Click here
Will my consignment be discount?
It is full discretion of the buyer if they want their items to be included in”sale” or “discounted” promos.
What if my items does not sell?
Most products consigned through LUXURYWISHPH Consignment are purchased before the end of the 90-day consignment period. If an item has not sold after a reasonable amount of time, LUXURYWISHPH will either keep it for sale at a discounted price or send it back to you.
Sell
Why sell your handbag with us?
It’s quick
Your initial estimate will be sent to you within 24 hours. All things will be validated and paid for within 24 hours of receipt, whichever comes first.
It’s easy
We offer in-store drop off and same day appraisal. Items can be paid upfront if the item has existing COA from our company or from bababebi & Zeko.
We pay more
The benefit of selling your bag is that you are paid up to 75% of the bag's market value immediately, rather than having to wait for your items to sell. Our valuations will always exceed the market standard. Enjoy the convenient of a hassle free transaction. The asking price for an outright purchase is slightly less than the anticipated selling price for consignment and the current market value.
It’s sustainable
We’re proud to help the community through our sustainable effort in prolonging the life of your items and provide maximum value. We offer circle back guarantee. (Click here)
How does selling my item works?
Complete our online form
Submit a form for each item you want to sell. It’s quick and easy to use.Complete online formWait for our initial Appraisal
We will usually contact you via Viber, and once the price and terms have been agreed upon, you may dispatch the item directly to our store
We authenticate
Our team guarantees the authenticity of all designer handbags, and we offer a lifetime money-back guarantee. All items without a COA will be authenticated prior to payment; if the item was identified as counterfeit by our third-party authenticator, the client will be charged 2,000. If the bag already has a COA from our company or from bababebi and zeko, it is not necessary to execute a second COA.
Get paid
We offer payment via cash, bank transfer, check deposit or store credit
What are the Three Payment Offers?
Cash - Upon confirmation of the bags' authenticity, money will be paid into your bank account.
Store Credit - What we call "store credit" essentially serves as "cash" that can be used to buy anything on our site. You will see the agreed upon sum in your account. This credit has no expiration date and may be utilized whenever desired.
Check – If you visit our store and prefer to get paid in advance, we offer checks for a hassle-free transaction.
If the appraisal price was not mutually agreed upon, you have the option to consign your bag and receive payment once it has been sold. Here is the consignment process.
What is Circle Back Guarantee?
The 'Circle Back' Programme at Luxurywishph offers a guaranteed buy-back for any and all things acquired from the store within 12 months.
You have the potential to earn up to 75 percent of the bag's initial selling price by reselling it through us.
Because your bag has already been authenticated, the process of putting it up for sale will be sped up, allowing you to receive payment sooner.
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