Shipping is free for Metro Manila clients, while consignment, provincial, and international buyers are responsible for their shipping costs. All orders are securely shipped via Lalamove, personal riders, or LBC to ensure safe and timely delivery.

For those selling or consigning with us, scheduling and booking a rider for drop-off is required. We are committed to providing support for a smooth and efficient process.

We strive to ship orders within a day of payment verification.

Business hours: Monday to Friday, 10 AM - 7 PM and 10 AM - 3 PM on Saturday. Orders placed on Sundays, holidays, or after office hours will be processed on the next business day.

Expedited shipping: Orders placed before 5 PM will ship the same day; those placed after 5 PM will ship the next business day.

To avoid delays, please ensure your billing and shipping details are accurate, including contact numbers. While we aim for prompt shipping, occasional delays may occur, and we appreciate your understanding.

Yes, we have a designated and trusted rider to personally deliver your valuable bags, ensuring secure and reliable handling.

Yes, we do. If a client requires same-day shipping and our personal rider is unavailable due to scheduling constraints, we can arrange delivery via Lalamove or Grab upon the client’s approval.

We strictly use LBC as they are trusted and reliable, ensuring secure tracking of your orders.

We ship internationally via FedEx and DHL. Shipping rates vary depending on the item’s size, destination, and weight. Rates will be requested directly from the courier, and we will seek client approval before proceeding with payment and shipment.

Customers are solely responsible for any import taxes, customs duties, and applicable fees imposed by the destination country. Compliance with local laws and regulations is also the customer’s responsibility.

All items shipped from the Philippines will be declared at their full purchase price and labeled as “Used” We cannot mark items as “Gifts”

Additionally, please ensure that your country allows the importation of your order, as some countries restrict items made from exotic skins.

No, items marked as “HOLD” are already reserved via Instagram or through our admins. If a “HOLD” item is checked out, the order will be declined, and any payment made will be refunded.

Simply click on the item, add it to your cart, and proceed to checkout. Once your order is placed, our sales representative will contact you immediately for payment processing.

We accept bank transfers, payment at our showroom, GCash, and cash on delivery via our item viewing service.

Yes, we provide flexible payment plans tailored to your needs. Please contact our sales associate for details.

At LUXURYWISHPH, we are professionally trained to inspect and authenticate every item with precision. Each piece undergoes a strict, brand-specific authentication process to ensure its authenticity. We meticulously examine materials, hardware, font styles, stitching, and craftsmanship before listing an item for sale.

Beyond our in-depth expertise, we also secure third-party authentication before listing or showcasing an item publicly. This commitment safeguards our reputation and ensures the highest quality service for our clients.

Yes, we partner with internationally recognized authenticators, including Entrupy, Zeko, Legit Grails, Bababebi, and Dennis Robles. Authentication is free of charge, except for Dennis Robles’ service, which may have an additional fee.

Yes, we provide a lifetime money-back guarantee. Even if the item has been used or purchased long ago, if an authenticity issue arises, we will honor a full refund. This is our commitment to ensuring the authenticity of every product.

Yes, we only source and accept consignments that are 100% authentic. Each piece undergoes rigorous authentication before being listed for sale.

Read our consignment process click link and our consignment policy.Click here

It is full discretion of the owner if they want their items to be included in”sale” or “discounted” promos.

Most items consigned through LUXURYWISHPH sell within the 90-day consignment period. If an item remains unsold after a reasonable time, we may:

• Continue selling it at a discounted price, or

• Return it to you at your request.

Returns are subject for approval and available within 3 days only please read our return & refund policy
Click Here

Pre-ordered handbags, shoes, and jewelry are not returnable. If you have any queries or problems concerning your order, please get in touch.Click here

Refunds are processed within 2 to 4 business days after we receive and approve the returned item. You may choose to receive the refund via your original payment method or as a LUXURYWISHPH store credit.

All returns and refunds require approval before processing.

For details on the return shipping process, please contact our admins. Once we receive the item, it will be inspected to ensure it meets our return policy criteria before a refund is issued.

For reserved items: Once an item is reserved under your name for 24 hours, other potential buyers are declined. Reservation fees are non-refundable if the order is canceled.

Pre-Ordered Items: Down payments are strictly non-refundable and cannot be exchanged for another item, as each pre-order is specially sourced upon request.

Yes, you must fill out our application before we'll consider an outright purchase or consignment. Consignment is subject to approval; please contact us first if you have any questions about whether or not your purse qualifies.

Yes, our showroom is available by appointment only and is currently exclusive to our existing clients. In the meantime, we offer an exclusive private viewing service, where our rider can bring selected items to you. Plus, our BGC showroom is set to open its doors in 2025!

At LUXURYWISHPH, we adhere to strict selection criteria when accepting items. Every product is thoroughly inspected, and any significant flaws will be clearly noted in the Condition Rating section of the listing.

Please note that most items we sell are pre-owned and may not be in perfect condition unless stated otherwise. We provide detailed images and accurate descriptions to ensure full transparency. We highly recommend reviewing the item’s condition carefully before placing an order.

Layaway orders with LUXURYWISHPH are not eligible for extensions beyond the agreed term. To ensure fairness and consistency for all clients, we require that all layaway orders be fulfilled within the specified period.

For full details, please refer to our Layaway Policy

Yes. Confidentiality and security are top priorities at LUXURYWISHPH. We are committed to maintaining the highest level of data protection when handling your personal information. Whether online or offline, we take all necessary precautions to safeguard your privacy.

At LUXURYWISHPH, we carefully curate our selection, accepting only fast-moving, in-demand, and highly marketable brands. If your item qualifies under our accepted brands but wasn’t approved for consignment or outright purchase, it may be due to one or more of the following reasons:

• Category Restrictions: We do not accept certain items such as clothing, fragrances, or other non-bag accessories.

• Resale Value Concerns: Factors like age, style, excessive wear or damage, or low market demand may affect an item’s resale potential. Some new items with low initial MSRPs may also not have high enough resale prices for us to provide an offer.

•Stock Availability: If we currently have a sufficient inventory of similar pieces, we may decline the item at this time. However, you’re welcome to resubmit it in a few months for a fresh evaluation.

• Item Modifications: If an item appears to have been altered, customized, or repaired, it can impact its resale value, making it ineligible.

If you have any concerns or need further clarification, feel free to reach out to our team!

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